FAQ

Goodness is an online retailer. You buy the wines we offer at the retail price, with no extra cost. We donate the entire profit from each sale (less the 1.5% Shopify commission) to charities chosen by our partner wineries. We purchase the wines from them at the retail price, and they are responsible for shipping your orders.

Goodness is a project created and supported by Monette , a communications agency specializing in wines and spirits. It is a "side project" that has no business purpose, but is purely charitable.

As soon as your order is shipped, you can track the progress of your package using the tracking number you will find in the order shipment confirmation email.

First of all, it's important to know that each order has its own delivery method. Both delivery costs and delivery dates are tied to each sale.

In all cases, delivery times are those indicated on the sale. Your order is then carefully prepared and shipped either by Colissimo, Lettre Suivie, or via a specialized carrier. From the moment the products are shipped, it generally takes 3 to 4 business days to receive your order in mainland France.

Shipping costs are those stated at the time of ordering. They may vary from one sale to another.

Unfortunately, it is not possible to add or remove one or more items from your order. If you would like to add another item, we invite you to place a new order. However, if you would like to remove an item from your order, this is not possible. If you wish to return one or more products after receipt, please visit the Returns section to read our return conditions.

Depending on the progress of your order, we may still be able to change your delivery address.

If the order is already processed by the winery, we will no longer be able to modify it. Please contact us at team@goodness.wine

This is not generally possible. Contact us at team@goodness.wine to see if we can help you cancel your order.

Each sale has its own delivery method. Country options for your delivery address, as well as delivery dates and costs, are linked to each sale.

If you wish to be delivered outside of mainland France, we invite you to check the product page to see if this delivery is possible.

Upon receipt of your order, it is important to ensure that your package has not been damaged during transport. This check must be carried out upon delivery and in the presence of the delivery person. If the packaging of your package and/or the product(s) has been damaged, note the defects and damage noted on the carrier's delivery slip. You can also refuse the package. This transport slip will be an important supporting document so that the carrier can compensate you (refund, exchange).

Returns are possible if the wine does not match what you purchased (e.g., wrong vintage, error in the cuvée). Please contact us at team@goodness.wine and send us as many details as possible (photos, etc.)

Please note that return costs (unless otherwise indicated by us) are the responsibility of the customer.

The return period is 14 days after receipt of your order, the tracking number being proof. If this period is exceeded, we will not be able to refund you.

Once your return package has been shipped, please allow up to 30 business days for your refund. This timeframe may vary depending on the time it takes to ship your package, for the domains to verify the condition of the products, and for the bank to process the refund.